Office Policy


Patients are seen by appointment only. If indicated by the illness, work-in visits are often scheduled on the same-day or within 48 hours.  If you are 15 minutes late your appointment may have to be rescheduled to another day.  If you are unable to keep your appointment, please call our office as soon as you realize you can’t make it. This allows us to offer that appointment time to another patient. In the event of cancellation, patients are asked to contact the office at least 24 hours in advance. If you fail to call and cancel your appointment, you are considered a NO-SHOW.    

If you have 2 NO-SHOW appointments, you may be discharged from the practice!


Please contact our office at least 3-4 days before your prescription is due to be refilled.    You will need to leave a message with Dr. Hendrixson’s nurse and allow 24-48 hours for your refill request to be addressed.  We ask that you do not call multiple times a day for updates on your refill request. Prescriptions for pain medicines or other controlled substances are only filled at office visits or with MD approval under extenuating  circumstances (this does not include for your convenience). All patients receiving controlled substances will be required to sign a controlled substances contract and be expected to strictly adhere to it.   


We accept a wide range of insurance plans, and will ask to make a copy of your card for our records. It is the patient’s responsibility to verify insurance participation with Upper Cumberland Cancer Care. Co-payments, where applicable, are due when you check-in for your appointment. We accept cash, check or credit/debit cards.  We will submit claims to the insurance company and bill the patient for the remainder, when appropriate. When necessary, payment plans will be arranged. For those patients with no insurance, payment is due at the time of the visit unless prior billing arrangements have been made. The patient is ultimately responsible for payment of services received, including services not covered by insurance.   


You are entitled to your records & we will gladly provide you with a copy of them upon request.  We will also provide a copy to any physician we refer you to. The cost of additional           copies for personal use or second opinions will be your responsibility.